Human Resource supply and management are services that Smart Telecom has been doing for quite a long time. Smart Telecom specializes in providing the most efficient and effective human resource (Skilled, Semi-skilled, Unskilled) for organizations.
Multinational Large Telecom & IT companies have used managed services of Smart Telecom and have found it to be efficient as per their requirement.
Our exclusive services for HR at any level are:
HR category based on duration of their involvement with your company:
Proactive Care Support
It is vital that your business operates as efficiently as possible and having a support mechanism in place covers this. Smart Telecom provide a “Proactive Care Support” service that covers the daily monitoring of the business critical systems as well as providing a help desk service for users. The details of what is covered by this service are:
Remote Support / Onsite Support
In the event of a problem any member of staff can log a call directly to the Smart Telecom support line and the issue will be dealt with. In the event the issue cannot be resolved remotely an Engineer will attend onsite. We will also assist project /manage issues with third party system providers.
Help desk / Advice
Apart from direct support queries, staff members may also require assistance with “how do I do” type questions in respect of Microsoft Office products such as Excel, Word, PowerPoint or Outlook.
Users can submit tickets via the Support Portal; these tickets can be reviewed by Managers and supervisors.
Server & Firewall Monitoring & Alerts
We will provide daily monitoring of alert messages from all servers and firewalls. This would mean that all equipment that can be configured to send alert / event messages will be programmed to send these messages to the Smart Telecom job log which in turn will alert our support Engineers who will then respond proactively. In most cases it will not require any input from a member of staff but if the alert is a major event then an Engineer will contact Management and make them aware of the issue.
Staff may come and go over time and changes to the security profiles etc. will be covered i.e. password changes, new logon profiles, security changes, remote access etc.
Broadband Monitoring / Troubleshooting
A critical element of a company’s infrastructure is their broadband. In the event of any problems Smart Telecom will troubleshoot and project manage the resolution with the service provider.
Smart Telecom also provide on-going strategic advice to inform our customers on what new technologies are available as it is very important to know what new opportunities are available and understand how they may be utilized to improve their business.