Operation & Maintenance
Smart Telecom delivers an extensive Maintenance and Support service portfolio for its clients, aiming at cost-effectiveness, quality assurance, and time-bound service.
Onsite and offshore Maintenance and Support services via phone, email, or remote access have been put in place to assist the client with corrective measures on development and testing defects.
While we provide technical support for products, this could range from software installation and troubleshooting of hardware/software right on to use support and solving customer queries and issues. In fact, the mechanism is so successful that through a combination of software and human interface, our technical support provides instant diagnosis and fixing of problems.
Our Maintenance and Support service includes but not limited to:
- Operation and Maintenance of all manner of Telecommunication and IT Equipments
- 24×7 Onsite Support Services Free of Any Security and Transportation Issues within Afghanistan
- Hardware and Software Support and Maintenance of HP, DELL, IBM, and SUN servers
- Performance Testing
- Error Tracking
- Problem Debugging
- 24/7 User Support
- Documentation Development
Our Advantages:
- Higher customer satisfaction
- Lower technical maintenance cost
- Quick troubleshooting
- Trained professionals